Near or far.
Many problems can be quickly resolved without leaving home.
Remote Assistance
Our remote technical support centre is ideal for those quick fixes. Issues such as installing a new printer driver, other programmes, solving email issues, browser problems, and some malware problems can be solved remotely.
Our online remote technical support service is available during working hours, but you must call us first. We can then setup a remote support session for you and assist with your computing problem, if we can.
The cost for remote assistance is £35 for the first 30 minutes. After 30 minutes the charge is £30.00 for the next 30 minutes. We do not normally spend more than one hour.
YOU MUST BE ABLE TO CONNECT TO THE INTERNET TO USE THIS SERVICE
We cannot guarantee a fix of your problem and we cannot be responsible for any changes to your system, especially after a virus or infection has been removed. Virus programmes can lock systems when you attempt to remove them and you may have to bring your system into us for additional repairs anyway.
You should also backup your data prior to any Remote Technical Assistance as we cannot be responsible for data loss or any other problem with your computer as a result of remote operations and assistance.
It is crucial that you remain at your computer as we may ask questions via the chat facility.
Using remote assistance we can:
- Fix Driver Issues
- Repair Windows Errors
- Remove Malware
- Remove Virus Infections
- Remove Browser Hijackers
- Install Printer Drivers
- Install Programs
- And more...
- Click the “Join Session Now” link.
- Enter the session code given to you.
- The software will download to your computer.
(There is usually a notification in the top right hand corner of your browser to show the download). - Run the software and agree to all the questions or prompts.
- We should now be able to access your computer.
It is important that you stay at the computer in case we need to ask questions. We shall do this via the chat window.
